dd11 Privacy Policy — How We Keep Your Information Safe

Protecting Your Data Is Our Commitment

1

Introduction

dd11 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how dd11 collects, uses, stores, and protects your personal information.

This Policy applies to all services, websites, and applications of dd11. By using our platform, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

Our goal is to provide you with a safe, transparent, and enjoyable gaming experience. To that end, we follow the highest standards in protecting your personal information and regularly update our security measures.

2

What Data We Collect

dd11 may collect the following types of data for the purpose of providing its services:

2.1 Registration and Identity Information

Full name and username
Date of birth (for age verification)
Mobile number and email address
National ID or passport number (for account verification)
Residential address

2.2 Financial and Transaction Information

Mobile banking numbers (bKash, Nagad, Rocket, Upay)
Transaction history — deposit and withdrawal amounts and times
Bonus and cashback information

2.3 Technical and Device Information

IP address and device identifiers
Browser type, version, and operating system
Cookies and session data
Website usage logs — which pages you visited and how long you stayed

2.4 Gaming Activity Information

Play history, bet amounts, and results
Preferred game categories and providers
Session duration and activity types

2.5 Communication Information

Content of communications via live chat and email
Customer service requests and complaint details

3

Use of Data

dd11 uses collected data only for the following legitimate purposes:

3.1 Service Operation and Improvement

Creating, managing, and verifying your account
Processing deposits, withdrawals, and bonuses
Identifying and resolving technical issues on the platform
Improving service quality and user experience

3.2 Security and Fraud Prevention

Preventing unauthorized access to accounts
Assisting in the prevention of money laundering and other financial crimes
Monitoring and preventing suspicious activity

3.3 Customer Support

Resolving your requests and complaints quickly and effectively
Providing 24/7 live chat and email support

3.4 Responsible Gaming

Monitoring gaming activity to identify signs of addiction
Assisting with self-exclusion and limit setting at your request

3.5 Legal Obligations

Complying with applicable laws and regulations
Responding to lawful requests from government authorities
Maintaining records for dispute resolution and legal claims

4

Disclosure of Data to Third Parties

dd11 does not sell, rent, or disclose your personal information without authorization. However, limited data may be disclosed in certain specific circumstances:

4.1 Service Provider Partners

Necessary data may be shared with certain trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and security services. These partners operate under strict confidentiality agreements and may only use the data for specified purposes.

4.2 Legal Obligations

We may be required to disclose necessary information in compliance with court orders, legal processes, or lawful orders from government authorities. In such cases, we always disclose only the minimum required information within the bounds of the law.

4.3 Business Changes

In the event of any merger, acquisition, or restructuring of dd11, user data may be transferred to the successor entity. In such cases, we will notify users in advance and their rights will be protected.

4.4 With Your Consent

Outside of the above cases, your personal information will not be provided to any third party without your explicit consent.

5

Data Security Measures

dd11 applies industry-standard security measures to protect your data. The key components of our security framework are as follows:

5.1 Encryption Technology

All data transmissions are protected by SSL (Secure Socket Layer) encryption. This means that every piece of data exchanged between you and the dd11 server is encrypted, making it unreadable by third parties.

5.2 Access Control

Only authorized personnel can access your personal information. Each employee's access is limited to what their role requires and is reviewed regularly.

5.3 Regular Security Reviews

Our technology team conducts regular security audits. We work proactively to identify and address potential vulnerabilities.

5.4 Response to Security Breaches

If a data breach occurs and your information is at risk, we will notify you directly as quickly as possible and take appropriate steps to address the incident.

6

Cookies Policy

The dd11 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your website browsing experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and other user-specific preferences. They make your experience more personalized.

6.3 Analytical Cookies

Analytical cookies are used to understand how many users visit which pages, how long they stay, and where issues occur. This information helps improve service quality.

6.4 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may affect some functionality of the website.

7

Data Retention Period

dd11 retains your data only for as long as necessary. The retention periods for different types of data are as follows:

Account data: For as long as the account is active and, after closure, in accordance with applicable legal timeframes.
Transaction data: Financial records are retained for a specified period in accordance with legal requirements.
Gaming history: For the period required for responsible gaming monitoring and dispute resolution.
Communication logs: For a limited period for customer service quality improvement and reference purposes.
Cookie data: Each cookie has its own expiry — session cookies are deleted when the browser is closed.

Once the retention period ends, data is securely and permanently deleted or anonymized so that you can no longer be identified.

8

Your Rights

Regarding your account and personal information at dd11, you have the following rights:

8.1 Right to Access

You have the right to know what data we collect and store about you. You can contact our support team to request a copy of this information.

8.2 Right to Rectification

If any of your data is incorrect or incomplete, you have the right to have it corrected. This change can be made through account settings or support channels.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, some data may be retained for a specified period where required by legal obligations, dispute resolution, or fraud prevention.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases, we will review your request and take appropriate action.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request within a reasonable time.

9

Protection of Minors

dd11 is for users aged 21 and above only. We are firmly committed to protecting minors.

We verify age during the registration process and do not allow minors to create accounts. If we suspect that a user is a minor, we will immediately suspend their account and withhold service until verification is complete.

If a parent or guardian discovers that their child has registered on dd11, please contact us immediately. We will close the account and securely delete any related information.

We never knowingly collect information from minors. If such information has reached us, it will be deleted immediately.

10

Policy Changes

dd11 may update this privacy policy from time to time. In the event of any significant changes to the policy, we will notify you in the following ways:

A prominent notice will be published on the website
Details of the changes will be sent to your registered email
You will be informed of the changes when you log in

If you continue to use our services after a policy change, you will be considered to have agreed to the updated policy. If you do not agree with the revised policy, please stop using the service and contact us.

The policy published on this page is the latest and current version. We can provide older versions upon request.

11

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our support team is always here for you. You can reach us in two ways:

Live Chat: Available 24/7 directly on the dd11 website.
Email: [email protected] — Support is available in both Bengali and English.

Any privacy-related requests — viewing, correcting, deleting information, or filing a complaint — can be sent through any of the above channels and we will respond as promptly as possible.

dd11's Privacy Policy

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